I love hotels, guest service, startups and technology. My career has been focused on hospitality, from my time as a management trainee at Hilton to building the world’s most successful hotel software (OPERA) at MICROS (now Oracle), to bringing the first mobile PMS to market (StayNTouch).
I am an entrepreneur and hospitality software executive, with over 30 years of experience in hotel management and software. I love hotels, especially staying in them. It helps me to find new ideas and technology for hotels. I like change and am a great advocate of making change happen. Throughout my career I started new things, projects, applications, or started companies myself. I focus most of my technology design and decisions around guest engagement as I believe that’s ultimately what really matters to most hotels and guests. Building teams that deliver great technology is what I do best.
About seven years ago (in late 2012) I began StayNTouch (www.stayntouch.com) with the vision of re-inventing the hotel PMS technology; making it simple, beautifull, mobile and transitioning the software to the cloud. With my team, I succeeded! StayNTouch grew year over year with 300% to 700% serving more than 90,000 hotel rooms around the globe. The company was successfully sold to the Shiji Group in September 2018. Today the company continues to thrive under the Shiji Group flag.
Prior to StayNTouch, I spent 18 years at MICROS Systems Inc. (now Oracle Hospitality), as a Senior Vice President in charge of global product development and strategy for the Hotel and eCommerce divisions. During my tenure, MICROS’ hospitality products became the global market leader growing the company’s revenues from less than $100 million to $1.1 billion. I introduced multiple new products that enabled MICROS to enter hospitality segments from limited to full service hotels globally.
My thoughts about the industry…
To get ahead in life and work, to be creative and to move companies forward, I apply in everything I do, the following 3 simple rules, follow those and things will happen!
3 simple rules in life…
If you do not go after what you want, you’ll never get it.
If you do not ask, the answer will always be no.
If you do not step forward, you will always be in the same place!
(Quote from Bob Proctor, The Proctor Gallagher Institute)