Article: The Secret to Giving Hotel Guests What They Want

In a recent Phocuswright Research Report titled, U.S Traveler Technology Survey Sixth Edition,travelers are looking for more engagement with the hotel property and those who run the hotel. When it comes to apps, 49% of travelers wanted to use their mobile device for check-in and check-out while 32% wanted to manage and make their bookings.

Paul Peddrick